Exchange Policy

HOOR exchange policy allows you to exchange any HOOR product purchased online within 15 days of receipt. Any exchange is absolutely FREE of cost. You will only have to make sure that the product is unused and its original invoice, condition, tags, and packaging are carefully preserved.

To make the exchange request contact our Customer Services Department at help@hoorthebrand.com. However all exchanges are subject to stock availability. If you choose to exchange an item, our delivery team will deliver the new item to you and simultaneously pick up the original item from you.

Please note, no discounted/special offer item will be exchanged.